Request and Response was designed to allow companies to track user requests. Since ISMRR allows for complete customization, there are no limits on what can be tracked.
ISMRR - Request & Response - Features
- Track requests from other users
- Local and remote installs supported
- Connect from any remote site
- Configure almost all aspects of the program
- Use for any project tracking, not just computer related (fully customizable)
- Color coding of Requests and Users
- Connect to multiple servers from 1 client
- Advanced searching (SQL and Full Text)
- SQL Repository
- Built-in Knowledge Base (regulated by Admin)
- Archive finished request for faster access to open requests
- Comprehensive Reports/Charts
- Custom Report Designer
- Complete user management
- Define defaults as needed. No predefined entries to limit usage.
- Email notice of updates to requests.
- Attach files to requests
- Link to other requests
- History of all changes made to request
- Export to XLS,HTM,XML,TXT
- Built-in screen capture
- Multiple views
